FAQ

When will my photos and tour be delivered?
Photos are delivered by 5pm the next day. We have a next day noon delivery option for $25.

What is Your Cancellation Policy?
We are happy to cancel or reschedule your appointment for you. If you need to cancel or reschedule within 24 hours of your scheduled shoot, there will be a $50 cancellation fee.

What is your weather policy?
The same policy applies for cancellations and rescheduling within 24 hours of your scheduled shoot. If necessary, we can reshoot the exterior of a home for a $40 fee.

Do you charge a trip fee?
We charge a nominal fee for travel outside of the Denver 470 loop. The fee is $5 plus $1 for the total miles beyond the 470 loop traveled.

How long will the photography shoot take?
The shoot will take approximately 30-60 minutes depending on the size of the home. You will receive a document outlining how to prepare your home for photography with your order. Preparing your home using the checklist provided will result in the best photos possible. Please know we cannot take time to move items that should not be in photos so the checklist is key!

Does someone need to be present for the photography shoot?
You do not need to be present for the photography shoot. We can make arrangements to use a lockbox or another method of entry.

When is the best time to photograph my listing?
Thanks to our High Dynamic Range photography process, any time of day works well. We are able to make dark areas lighter as appropriate. With that said, Colorado tends to cloud up in the afternoons so we recommend booking your shoot no later than 2:00 pm when possible.

I would like my assistant/team member/office manager to receive order information emails. How do I do that?
1. Log in to our system
2. Go to My Account in the upper right-hand side of the screen
3. Select Profile Settings under My Account
4. Scroll down to the Assistants section
5. Add the email address for the person for which you would like to receive emails
6. Click the Save button

I cannot find all my tours. Where do I find them?
You likely created more than one account by entering a different email address when you placed your order. Each time you use a different email address a new account is set up for you, so it’s important to always use the same email so the order form will auto populate with the rest of your information. Contact us with your preferred email address and we will merge the accounts into the one which contains that email.

Who will be my photographer? Can I request a specific photographer?
There are several factors that are considered when we assign photographers including availability and area of town. You can certainly request a specific photographer but know that it could delay your appointment time by several days to accommodate your request as that chosen photographer may not be available for a while. Know that all of our photographers go through extensive training to ensure you will receive the same quality of photos and virtual tours regardless of the photographer assigned to your shoot.

What rooms do you photograph?
This is another area where we stand out from the competition! While other companies do not photograph secondary bedrooms and bathrooms, we do because we believe buyers want a complete picture of the home. When you choose our Professional Package, the following photographs will be included:

– Front Exterior: minimum of 4 shots; from left right and straight on
– Back Exterior: minimum of 4 shots; from left right and straight on
– Entry Way: If there is anything significant such as built-ins, larger in size, etc.
– Living Room: minimum of 3 photos from various angles
– Kitchen: minimum of 4 shots
– Dining Room: 1 or 2 shots
– Master Bedroom: minimum of 2 shots
– Master Bathroom: 1 or 2 shots
– Secondary Bedrooms: typically 1 shot
– Secondary Bathrooms
– Powder Room
– Finished Basements
– Laundry Room/Closet where applicable
– Extras: Transitions from Main to Upper Level